Requesting footage from an incident

Give the team a precise incident window so they can identify the right vehicle and camera view.

Record the vehicle registration and incident date.
Include the time, time zone and location. For example: 10:15 am, Melbourne local time.
Specify the view you need: front, cabin, left, right or back of cabin, depending on your installed cameras.
Describe the event and the approximate period before and after it that you need reviewed.

Preserve the recording. Avoid formatting the storage card or resetting the camera. Contact support promptly; footage availability must be checked for your device and recording setup.

Prepare a support request →

DASHCAM FOOTAGE REQUESTS

Record the incident details before requesting footage

When footage may be needed, write down the vehicle registration, incident date and approximate time, location and direction of travel. Note which view may be relevant—front, cabin or another camera position—so the team can understand what you are looking for.

Limit access to people who are authorised to handle the recording and follow your organisation’s privacy and incident procedures. Contact support as soon as practical to discuss the available footage and the device configuration.

ANSWERS FOR YOUR OPERATION

How to Request Dashcam Footage FAQs

What information helps locate an incident recording?

Provide the vehicle registration, date, approximate time, location and the camera view you need. Add any event or ticket reference already associated with the incident.

Can I request footage from any camera position?

Available views depend on the installed system. Name the view or area you need and Transrec can confirm what the device configuration provides.

Should I wait before contacting support?

Contact support as soon as practical after noting the incident details. Availability depends on the device, configuration and recording conditions.

Who should handle the footage internally?

Use your organisation’s authorised process and limit access to people who need the recording for the incident review.